Return Policy

Return Policy:

If you receive an item that's not what you expected, simply send it back to us in new unused/unwashed re-saleable condition within 30 days of purchase and we will refund your purchase price. If you return it between 31 and 60 days you will incur a 15% restocking fee.  We do not allow returns after 60 days.  Please call us at 866-210-0072 for a return authorization. 

We do have 1 exception to this policy if you purchase multiples of an item (for example a dozen baby bibs)  you can wash 1 (one single bib-  to test for shrinkage, wrinkling and  other factors) and still get a refund for the entire dozen, BUT…  if you wash all 12 you are not able to return them. We allow this exception because we do understand that what an item looks like after washing is important to the finished results of your projects. 

A note regarding software:

Electronically delivered computer software (including embroidery designs) may not returned or refunded under any circumstance; software delivered via CDROM may only be returned if the CDROM package has not been opened.

Shipping charges will not be refunded unless we are in error or the product is defective.

Your account will be credited with-in two business days.

If an item is damaged in shipping, please retain all packing materials and call us toll-free at 866-210-0072 so that we can arrange for a replacement.

If the order was shipped by Fed, we will initiate a damage claim with them, a FedEx driver will probably need to see the damaged item as well as the packing materials.  For items sent by USPS.  We will replace the damage item once we've received the broken item from you.

You may send payments & returns to:

Discount Embroidery Blanks

1050 Robbins Street

Seymour, WI 54165

Undeliverable or Refused Shipments:
If a shipment is returned to us because the address you provided in your order is undeliverable, you will be responsible for the full cost of shipping the order to a corrected address; we will contact you to obtain a correct address and approval for the additional shipping charge. If you choose not to have the order delivered again, we will refund your purchase price, less a 15% restocking fee.

If a shipment is returned to us because you refuse delivery for any reason, we will refund your purchase price, less a  15% restocking fee. We will not attempt to ship your order a second time.

We hope you enjoy your online shopping experience with us. If you have any questions about any of our products, please feel free to email us at: 
gail@ilovethread.com

Fax: 866-210-0072

You may send payments & returns to:

 Discount Embroidery Blanks

1050 Robbins Street