Frequently Asked Questions

Q: What are your hours?
A: You can order from us online 24 hours a day 7 days a week. If you prefer not to do an on-line order, you can phone it in. We are here Monday – Friday 8:30 a.m. – 4:30 p.m. central time. One of our friendly customer service representatives would be happy to take your order.

Q: What is your email address?
A: For our wholesale site, Discount Embroidery Blanks LLC and our retail site, The Sewphisticated Stitcher, our email address is: lyn1050@discountemborideryblanks.com

Q: Is your website secure?
A: Yes, we have a fully secure online shopping cart!

Secure Socket Layer (SSL): Discount Embroidery Blanks LLC & The Sewphisticated Stitcher uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time Discount Embroidery Blanks LLC & The Sewphisticated Stitcher asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our servers.

CISP Compliance: Discount Embroidery Blanks LLC & The Sewphisticated Stitcher is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.

McAfee SECURE: As an additional layer of protection for our customers we have contracted with McAfee to do a daily security scan. They test for possible personal information access, links to dangerous sites, phishing, and other online dangers.

Q: How soon do you ship orders?
A: If an order is placed before 11:00 a.m. central time, those orders will ship the same day. If orders are placed on the weekends, they will be shipped out on Monday (depending of course if everything is in stock).

Q: How soon can I get my order?
A: Since, we are centrally located in the state of Wisconsin, most orders should be received within 4 (four) days.

Q: How often is your website updated with new and out of stock products?
A: Our website is updated daily, sometimes more than once a day.

Q: What is your shipping policy?
A We have a shipping policy page with all the information you need Click here for Discount Embroidery Blanks policy Click here for The Sewphisticated Stitcher policy If you have further questions, please give us a call.

Q: How do you ship?
A: We use UPS/FedEx standard ground or first class or priority mail.

Q: Can I use my own UPS/FedEx account for shipping costs?
A: Yes, you can. Just supply us with the number and we will be able to ship your package to you using your account.

Q: How can I save money on shipping costs?
A: If you place an order on both of our sites, Discount Embroidery Blanks LLC, our wholesale site and The Sewphisticated Stitcher, our retail site, within 90 minutes of each other, we will waive the shipping costs on The Sewphisticated Stitcher order. Please note: The shipping costs is removed AFTER you place your order. We will make every attempt to remove the charge BEFORE we charge your credit card, or if you have paid with PayPal, we will give you a PayPal refund.

Q: Can I get a faster shipping method?
A: Yes, you can. If you need your order in a hurry you MUST place your order prior to 11:00 a.m. central time. We will need to pick and package up your order to calculate the cost. The shipping costs are based on the weight, the dimensions of the package, as well as its destination. We offer overnight, 2 day express, or 3 day express.

Q: Do you handle COD (cash on delivery)?
A: Sorry, no we do not offer a COD option. All orders must be paid prior to being shipped.

Q: Do you handle backorders?
A: Sorry, we do not handle backorders. We will contact you when an item is not available and you will have the option to pick another item/color or adjust your order and ship. As you well know, shipping costs have become so expensive that we are no longer able to send backorders.

Q: If an item is out of stock, how soon before it is in?
A: Out-of-stock items are usually here within 7 to 10 business days of placing the order. We make every attempt to update the website if an item will take longer than that. You can always call if you need a more specific date.

Q: How do I maneuver through the website?
A: We have buttons located down the left hand side for each “department” of the website as well as images you can click on. We also offer a search bar located at the top left of each page.

Q: How do I find the pricing of your products?
A: Our website does contain pricing information. If you don’t see it, you probably haven't gone far enough. The website is set up in layers. Click to the next level. The pricing should be there for you.

Q: How come I can't get my PayPal account to work?
A: Usually when there is a high volume of orders being placed, sometimes PayPal accounts will not work properly. There is a way around it. Simply choose credit card as your payment option. In the drop down menu where you select Visa, MasterCard, etc...the last selection will state: Call in credit card number. Choose that option and you will not have to input your credit card number. In the comments section, put "send me a PayPal invoice". We will then send you a PayPal invoice, so watch your email. Once paid, your order will be processed and shipped.

Q: Why didn't I receive a confirmation email for my order?
A: You should automatically receive an email confirmation of all online orders within moments of placing your order.
On-line Orders: If you did not receive a confirmation email, it is usually because your order was not physically placed and it is still sitting in your shopping cart or you supplied us with the wrong email address. When you place an order, you will receive a confirmation email instantaneously.
Phone Orders: If you place an order over the phone, you will not receive a confirmation email unless you ask us to send you one. You will need to supply us with your email address, so that we can send you a copy of your invoice. If you need the tracking number(s), you will also need to specify that. Otherwise, your packing slip will be your invoice when you receive your package.

Q: May I use your wholesale site?
A: Yes, you may use our wholesale site. As long as you can meet the minimum requirement of a $25 order, you may take advantage of the wholesale pricing.

Q: Do you need my tax ID number?
A: If you are located in Wisconsin and/or shipping to Wisconsin then yes, we need your tax ID number. Otherwise, we do not charge tax on your order.

Q: Are they any coupons or promotional codes available?
A: From time to time, we do offer discount coupons on our retail site, The Sewphisticated Stitcher. You can find them on the featured products or coupon page of our site. We do not offer discount coupons on our wholesale site, Discount Embroidery Blanks LLC, as the prices are as low as they can go - typically 25-50% lower than the prices on The Sewphisticated Stitcher.

Q: Do you embroider or sew?
A: Sorry no, we do not offer embroidery/sewing services. We only show embroidery items on our website to give our customers ideas. Check your local yellow pages or do a Google search for a local embroiderer. I like to recommend EmbroidMe. They are a nationwide franchise company offering embroidery services for both large and small jobs.

Q: What does it mean when I choose "assorted"?

A: You Choose: If you choose assorted, but would like to pick your colors, you may. In the comments section, just list the colors and quantities you want. Make sure your selection equals the amount you actually ordered. Be specific. Do not just say orange. Is it sky blue, royal blue or neon blue?

A: We Choose: If you choose assorted as your color option, it simply means that we will pick the colors for you. If you specify 1, we will give you a color assuming you need a sample and the color doesn't matter. If you choose (6) and there is 3 colors listed, then you will receive 2 of each color. Obviously, you will only get the colors that are available at the time you order. So if a color is out of stock, you will not receive that color as one of your options.

Q: Do the neoprene insulator / coolers come flat?
A: Yes, they come flat and they are un-sewn. You will need to stitch up the sides when you have finished embellishing them.

Q: Is there a better way to order thread?
A: You can order thread by the number or by color. If you would like to just choose a color and quantity, you may list your selection in the comments section when you check out. For large orders, you can always email your color selections to us and we can match it up with your order. We accept Excel files or Word documents.


We are centrally located in WI. This means that we can have your orders delivered to you in just a few business days.


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Discount Embroidery Blanks is a wholesale distributor of BLANK items.

Sorry, we DO NOT offer embroidery or embellishment services on any of our items.

(Please check your local yellow pages or online listings for embroiders in your area.)

 

$25.00 Minimum Order in any combination.

No Resale License Number is required.

We offer free UPS ground shipping service on orders exceeding $200.00

Click here to see our Shipping Rate information

 

**If you need your order in a hurry, you must call us for expedited shipping!**

1-920-833-0555

Expedited shipping is based on actual UPS rates calculated by weight and dimension of the package.

Click here for more detailed information regarding expedited shipping.  (look for the blue box)

 

 

All orders typically ship the same or next business day.

Standard shipping rates are based on tables located on our shipping information page. 

Click here to see our Shipping Rates

We have a Fully Secure Online Shopping Cart!

We do understand some customers are not comfortable entering their credit card number on line, just fill you’re shopping cart and go through our secure checkout process; select "Call in Credit Card #" as your method of payment. We'll hold your order until we hear from you.

We hope you enjoy your online shopping experience with us.

If you have any questions about any of our products,

Please feel free to contact us at:

lyn1050@discountembroideryblanks.com

Phone or fax at 920-833-0555   


Be sure to visit our Parent Company

The Sewphisticated Stitcher

We have all your favorite Machine Embroidery Supplies including a huge selection of Rayon & Poly Threads from Madeira, Bobbin Thread – pre-wound and spools, Needles, Scissors, Embroidery Stabilizers, Notions, as well as additional embroidery blanks.

www.TheSewphisticatedStitcher.com 

 

Save on shipping if you make a purchase at both

Discount Embroidery Blanks

and

The Sewphisticated Stitcher

If your orders are placed less than 90 minutes apart from each other, we will consolidate your orders and remove your shipping costs from The Sewphisticated Stitcher order. Please put a note in the order comments section when you check out to help us catch these 2 orders.

Frequently Asked Questions
Frequently Asked Questions - Inset