Information regarding payments:
We accept MasterCard, VISA, Discover, American
Express, and ATM / Debit Cards with a VISA or MasterCard logo. We
also accept PayPal (Leisgang Holdings LLC).
We do accept personal checks, money orders,
cashier's checks, but we do not ship your order until they have cleared our
Information regarding credit card and debit
Your card is only authorized when you place an
order. We don't charge your credit card until the order has shipped and is on
its way to you.
If you are paying for your order with a DEBIT CARD
please note: Your bank statement will show two entries at
the same time, a pre-authorization and the final sale. The pre-authorization
hold will fall off within 3-10 days, depending on your bank's policies.
This hold verifies that funds are available, allowing us to begin processing
your order. Unfortunately, with a debit card, the pre-authorization hold and
final charge aren't combined into one single transaction.
Information regarding sales tax:
Only Wisconsin will be charged for sales
However, if you have a Tax Permit for WI, you
will not have to pay the sales tax. We will NEED A COPY OF YOUR TAX CERTIFICATE. You can email a scanned
copy of it to firstname.lastname@example.org . You only have to send your
tax ID info once. We will keep it on file. Then when you
place future orders, simply put in the comment box in the checkout section that
your tax info is on file. We will verify and then we will
remove the cost of the taxes BEFORE your credit card is charged. If
you paid with PayPal, we will give you a refund via your PayPal account.
If you receive an item that's not what you
expected, simply send it back to us in new unused/unwashed re-saleable
condition within 30 days of purchase and we will refund your purchase
price. If you return it between 31 and 60 days you will incur a 15% restocking
fee. We do not allow returns after 60 days.
We do have 1 exception to this policy if you
purchase multiples of an item (for example; a dozen baby bibs) you
can wash 1 (one single bib- to test for shrinkage, wrinkling
and other factors) and still get a refund for the entire
dozen, BUT… if you wash all 12, you are not able to
return them. We allow this exception because we do understand that what an item
looks like after washing is important to the finished results of your projects.
Shipping charges will not be refunded unless we
are in error or the product is defective.
Your account will be credited with-in two
If an item is damaged in shipping, please
retain all packing materials and call us at (920) 833-0555, so that we can arrange for a replacement.
If the order was shipped by UPS/FedEx, we will
initiate a damage claim with them, a UPS/FedEx driver will probably need to see the
damaged item as well as the packing materials. For items sent by
USPS, we will replace the damage item once we've received the broken
item from you.
You may send payments & returns to:
Discount Embroidery Blanks
1050 Robbins Street
Seymour, WI 54165